| 0 | Transaction authorized successfully. | Transaction authorized successfully. | Transaction authorized successfully. | No |
| 002 | Invalid credentials | There is some terminal blocking support | Contact support | Yes |
| 2 | Transaction not authorized. Referred transaction. | Transaction not authorized. Referred (suspected fraud) by the issuing bank. | Transaction not authorized. Contact your issuing bank. | No |
| 9 | Transaction partially canceled successfully | Transaction partially canceled successfully | Transaction partially canceled successfully | No |
| 11 | Transaction authorized successfully for card issued abroad | Transaction authorized successfully. | Transaction authorized successfully. | No |
| 21 | Cancellation not performed. Transaction not found. | Cancellation could not be processed. If the error persists, contact Support. | Cancellation could not be processed. Try again later. If the error persists, contact the virtual store. | No |
| 22 | Invalid installment. Invalid number of installments. | Transaction could not be processed. Invalid number of installments. If the error persists, contact Support. | Transaction could not be processed. Invalid installment value. Redo the transaction confirming the informed data. If the error persists, contact the virtual store. | No |
| 24 | Invalid number of installments. | Transaction could not be processed. Invalid number of installments. If the error persists, contact Support. | Transaction could not be processed. Invalid number of installments. Redo the transaction confirming the informed data. If the error persists, contact the virtual store. | No |
| 60 | Transaction not authorized. | Transaction not authorized. Try again. If the error persists, the cardholder should contact the issuing bank. | Transaction not authorized. Try again later. If the error persists, contact your issuing bank. | Only 4 times in 16 days. |
| 67 | Transaction not authorized. Card blocked for purchases today. | Transaction not authorized. Card blocked for purchases today. Blocking may have occurred due to excessive invalid attempts. The card will be automatically unblocked at midnight. | Transaction not authorized. Card temporarily blocked. Contact your issuing bank. | From the next day, only 4 times in 16 days. |
| 70 | Transaction not authorized. Exceeded limit/no balance. | Transaction not authorized. Exceeded limit/no balance. | Transaction not authorized. Contact your issuing bank. | From the next day, only 4 times in 16 days. |
| 72 | Cancellation not performed. Insufficient balance available for cancellation. | Cancellation not performed. Insufficient balance available for cancellation. If the error persists, contact Support. | Cancellation not performed. Try again later. If the error persists, contact the virtual store. | No |
| 79 | Mastercard transaction not allowed for the card | Transaction not authorized. It is not possible to process the transaction due to an error related to the cardholder's card. Ask the cardholder to contact the issuing bank. | Contact your bank | No |
| 80 | Transaction not authorized. Divergence in transaction/payment date. | Transaction not authorized. Transaction date or first payment date invalid. | Transaction not authorized. Redo the transaction confirming the data. | No |
| 82 | Mastercard transaction not authorized. Contact the issuer | Transaction not authorized due to issuer rules. Ask the cardholder to contact the issuing bank. | Contact your bank | No |
| 83 | Mastercard fraud suspicion | Transaction not authorized. Fraud suspicion by the issuing bank. | Contact your bank | No |
| 85 | Transaction not allowed. Operation failure. | Transaction not allowed. There was an error in processing. Ask the cardholder to re-enter the card data, if the error persists there may be a problem in the merchant's terminal, in which case the merchant should contact Support. | Transaction not allowed. Enter the card data again. If the error persists, contact the virtual store. | No |
| 89 | Transaction error. | Transaction not authorized. Transaction error. The cardholder should try again and if the error persists, contact the issuing bank. | Transaction not authorized. Transaction error. Try again and if the error persists, contact your issuing bank. | Only 4 times in 16 days. |
| 90 | Transaction not allowed. Operation failure. | Transaction not allowed. There was an error in processing. Ask the cardholder to re-enter the card data, if the error persists there may be a problem in the merchant's terminal, in which case the merchant should contact Support. | Transaction not allowed. Enter the card data again. If the error persists, contact the virtual store. | No |
| 97 | Amount not allowed for this transaction. | Transaction not authorized. Amount not allowed for this transaction. | Transaction not authorized. Amount not allowed for this transaction. | No |
| 98 | System/communication unavailable. | Transaction not authorized. Issuer system without communication. If general, check SITEF, GATEWAY and/or Connectivity. | Your transaction cannot be processed, Try again later. If the error persists, contact the virtual store. | Only 4 times in 16 days. |
| 475 | Cancellation Timeout | The application did not respond within the expected time. | Try again after a few seconds. If it persists, contact Support. | No |
| 999 | System/communication unavailable. | Transaction not authorized. Issuer system without communication. Try later. It may be an error in SITEF, please check! | Your transaction cannot be processed, Try again later. If the error persists, contact the virtual store. | From the next day, only 4 times in 16 days. |
| AA | Exceeded Time | Time exceeded in communication with the issuing bank. Ask the cardholder to try again, if the error persists it will be necessary for the cardholder to contact their issuing bank. | Time exceeded in your communication with the issuing bank, try again later. If the error persists, contact your bank. | Only 4 times in 16 days. |
| AF | Transaction not allowed. Operation failure. | Transaction not allowed. There was an error in processing. Ask the cardholder to re-enter the card data, if the error persists there may be a problem in the merchant's terminal, in which case the merchant should contact Support. | Transaction not allowed. Enter the card data again. If the error persists, contact the virtual store. | No |
| AG | Transaction not allowed. Operation failure. | Transaction not allowed. There was an error in processing. Ask the cardholder to re-enter the card data, if the error persists there may be a problem in the merchant's terminal, in which case the merchant should contact Support. | Transaction not allowed. Enter the card data again. If the error persists, contact the virtual store. | No |
| AH | Transaction not allowed. Credit card being used with debit. Use credit function. | Transaction not allowed. Credit card being used with debit. Ask the cardholder to select the Credit Card payment option. | Transaction not authorized. Try again by selecting the credit card payment option. | No |
| AI | Transaction not authorized. Authentication not performed. | Transaction not authorized. Authentication was not performed. The cardholder did not complete authentication. Ask the cardholder to review the data and try again. If the error persists, contact Support informing the BIN (6 first digits of the card) | Transaction not authorized. Authentication was not performed successfully. Try again and correctly enter the requested data. If the error persists, contact the merchant. | No |
| AJ | Transaction not allowed. Credit or debit transaction in an operation that allows only Private Label. Try again by selecting the Private Label option. | Transaction not allowed. Credit or debit transaction in an operation that allows only Private Label. Ask the cardholder to try again by selecting the Private Label option. If it does not make the Private Label option available, check with Support if your establishment allows this operation. | Transaction not allowed. Credit or debit transaction in an operation that allows only Private Label. Try again and select the Private Label option. In case of a new error, contact the virtual store. | No |
| AV | Transaction not authorized. Invalid Data | Transaction data validation failure. Ask the cardholder to review the data and try again. | Data validation failure. Review the informed data and try again. | Only 4 times in 16 days. |
| BD | Transaction not allowed. Operation failure. | Transaction not allowed. There was an error in processing. Ask the cardholder to re-enter the card data, if the error persists there may be a problem in the merchant's terminal, in which case the merchant should contact Support. | Transaction not allowed. Enter the card data again. If the error persists, contact the virtual store. | No |
| BL | Transaction not authorized. Daily limit exceeded. | Transaction not authorized. Daily limit exceeded. Ask the cardholder to contact their issuing bank. | Transaction not authorized. Daily limit exceeded. Contact your issuing bank. | From the next day, only 4 times in 16 days. |
| BM | Transaction not authorized. Invalid Card | Transaction not authorized. Invalid card. It may be card blocking at the issuing bank or incorrect data. Try using the Luhn Algorithm (Mod 10) to avoid transactions not authorized for this reason. | Transaction not authorized. Invalid card. Redo the transaction confirming the informed data. | No |
| BN | Transaction not authorized. Card or account blocked. | Transaction not authorized. The cardholder's card or account is blocked. Ask the cardholder to contact their issuing bank. | Transaction not authorized. The card or cardholder's account is blocked. Contact your issuing bank. | No |
| BO | Transaction not allowed. Operation failure. | Transaction not allowed. There was an error in processing. Ask the cardholder to re-enter the card data, if the error persists there may be a problem in the merchant's terminal, in which case the merchant should contact Support. | Transaction not allowed. There was an error in processing. Re-enter the card data, if the error persists, contact the issuing bank. | Only 4 times in 16 days. |
| BP | Transaction not authorized. Non-existent checking account. | Transaction not authorized. It is not possible to process the transaction due to an error related to the cardholder's card or account. Ask the cardholder to contact the issuing bank. | Transaction not authorized. It is not possible to process the transaction due to an error related to the card or cardholder's account. Contact the issuing bank. | No |
| BP171 | Rejected for fraud risk (Velocity). | Related to Velocity rules | Try again after 1 hour. | Yes |
| BP176 | Transaction not allowed. | Partner should check if the integration process was concluded successfully. | Try again after 5 minutes. We recommend checking the transaction status before making a new authorization attempt. | — |
| BP900 | Operation failure. | Related to some failure in the operation (process of sending the request). | Try again in 5 minutes. We recommend checking the transaction status before making a new authorization attempt. | Yes |
| BP901 | Operation failure. | Related to some failure in authorization. | Try again in 5 minutes. We recommend checking the transaction status before making a new authorization attempt. | Yes |
| BP902 | Wait for response from previous operation. | Related to some failure in capture. | Try again. | Yes |
| BP903 | Cancellation Failure. | Related to some failure in cancellation. | Try again. | Yes |
| BP904 | Query Failure. | Related to some failure in query. | Try again. | Yes |
| BR | Transaction not authorized. Closed account | The cardholder's account is closed. Ask the cardholder to contact their issuing bank. | The cardholder's account is closed. Ask the cardholder to contact their issuing bank. | No |
| C1 | Transaction not allowed. Card cannot process debit transactions. | Change the payment method or card used. | Change the payment method or card used. | No |
| C2 | Transaction not allowed. | Incorrect data. Please review the data filled in the payment screen. | Incorrect data. Please review the data filled in the payment screen. | No |
| C3 | Transaction not allowed. | Invalid period for this type of transaction. | Invalid period for this type of transaction. | No |
| CF | Transaction not authorized. C79:J79 Data validation failure. | Transaction not authorized. Data validation failure. Ask the cardholder to contact the issuing bank. | Transaction not authorized. Data validation failure. Contact the issuing bank. | No |
| CG | Transaction not authorized. Data validation failure. | Transaction not authorized. Data validation failure. Ask the cardholder to contact the issuing bank. | Transaction not authorized. Data validation failure. Contact the issuing bank. | No |
| DF | Transaction not allowed. Card failure or invalid card. | Transaction not allowed. Card failure or invalid card. Ask the cardholder to re-enter the card data, if the error persists, contact the bank | Transaction not allowed. Card failure or invalid card. Re-enter the card data, if the error persists, contact the bank | Only 4 times in 16 days. |
| DM | Transaction not authorized. Exceeded limit/no balance | Transaction not authorized. Exceeded limit/no balance. | Transaction not authorized. Contact your issuing bank. | From the next day, only 4 times in 16 days. |
| DQ | Transaction not authorized. Data validation failure. | Transaction not authorized. Data validation failure. Ask the cardholder to contact the issuing bank. | Transaction not authorized. Data validation failure. Contact the issuing bank. | No |
| DS | Transaction not allowed for the card | Transaction not authorized. Transaction not allowed for the card. | Transaction not authorized. Contact your issuing bank. | Only 4 times in 16 days. |
| EB | Number of installments greater than allowed. | Transaction not authorized. Contact Support and check if your registration has installment enabled. | Transaction not authorized. Contact Support and check if your registration has installment enabled. | Yes |
| EE | Transaction not allowed. Installment amount below minimum allowed. | Transaction not allowed. Installment amount is below the minimum allowed. It is not allowed installments below R$ 5.00. It is necessary to review the calculation for installments. | Transaction not allowed. The installment amount is below the minimum allowed. Contact the virtual store. | No |
| EK | Transaction not allowed for the card | Transaction not authorized. Transaction not allowed for the card. | Transaction not authorized. Contact your issuing bank. | Only 4 times in 16 days. |
| FC | Transaction not authorized. Contact Issuer | Transaction not authorized. Ask the cardholder to contact the issuing bank. | Transaction not authorized. Contact your issuing bank. | No |
| FE | Transaction not authorized. Divergence in transaction/payment date. | Transaction not authorized. Transaction date or first payment date invalid. | Transaction not authorized. Redo the transaction confirming the data. | No |
| FF | Cancellation OK | Authorized cancellation transaction. ATTENTION: This return is for cancellation cases and not for authorization cases. | Authorized cancellation transaction | No |
| FG | Transaction not authorized. Contact AmEx 08007285090. | Transaction not authorized. Ask the cardholder to contact AmEx Customer Service. | Transaction not authorized. Contact AmEx Customer Service at 08007285090 | No |
| GA | Wait Contact | Transaction not authorized. Referred by Lynx Online preventively. | Transaction not authorized. Merchant should wait for contact from Support | No |
| GF | Transaction denied. | Transaction not authorized, check if the informed IP is enabled to process the transaction | Transaction not allowed. Contact Support. | No |
| GD | Transaction not allowed. | Transaction not allowed. Contact Support. | Transaction not allowed. Contact Support. | — |
| GT | Transaction denied. | Brute force attack. | Transaction not allowed. Contact Support. | No |
| GK | Transaction denied. | Temporary blocking due to brute force attack. | Transaction not allowed. Contact Support. | No |
| HJ | Transaction not allowed. Invalid operation code. | Transaction not allowed. Invalid Coban operation code. | Transaction not allowed. Invalid Coban operation code. Contact the merchant. | No |
| IA | Transaction not allowed. Invalid operation indicator. | Transaction not allowed. Invalid Coban operation indicator. | Transaction not allowed. Invalid Coban operation indicator. Contact the merchant. | No |
| KA | Transaction not allowed. Data validation failure. | Transaction not allowed. There was a data validation failure. Ask the cardholder to review the data and try again. If the error persists, check the communication between virtual store and Support. | Transaction not allowed. There was a data validation failure. Review the informed data and try again. If the error persists, contact the Virtual Store. | No |
| KB | Transaction not allowed. Incorrect option selected. | Transaction not allowed. Incorrect option selected. Ask the cardholder to review the data and try again. If the error persists, it should be verified the communication between virtual store and Support. | Transaction not allowed. Incorrect option selected. Try again. If the error persists, contact the Virtual Store. | No |
| KE | Transaction not authorized. Data validation failure. | Transaction not authorized. Data validation failure. Selected option is not enabled. Check the options available for the cardholder. | Transaction not authorized. Data validation failure. Selected option is not enabled. Contact the virtual store. | No |
| NR | Transaction not allowed. | Transaction not allowed. | Transaction not allowed. Retry the transaction after 30 days. | Retry the transaction after 30 days. |
| RP | Transaction not allowed. | Transaction not allowed. | Transaction not allowed. Retry the transaction after 72h | Retry the transaction after 72 hours. |
| SC | Transaction not allowed. | Transaction not allowed. Recurring payment, canceled service. Do not retry. | Transaction not allowed. Recurring payment, canceled service. Do not retry. | No. |
| U3 | Transaction not allowed. Data validation failure. | Transaction not allowed. There was a data validation failure. Ask the cardholder to review the data and try again. If the error persists, check the communication between virtual store and Support. | Transaction not allowed. There was a data validation failure. Review the informed data and try again. If the error persists, contact the Virtual Store. | No |
| 6P | Transaction not authorized. Invalid Data | Data validation failure. Ask the cardholder to review the data and try again. | Data validation failure. Review the informed data and try again. | Only 4 times in 16 days |
